Hakom - Croatian Post and Electronic Communications Agency

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e-Agency

• e-Operator
• e-Market
• e-Complaints
• e-Portability
• e-Procurement
• e-Licenses

Cost Estimator

The Holder of Framework Programme

GIS portal

Privacy calculator

Application ''Quiz''

Market survey

HAKOM as a national regulatory agency also promotes interests of users of services by ensuring high level of protection of users in particulary by:

• access to universal service for all users
• simple and accessible dispute resolution procedure between users and operators
• protection of personal data and privacy
• promotion of  provision of  transparent and clear information concerning the prices and conditions of use of services
• addressing the needs of specific social groups
• ways to control costs
• unsolicited electronic communications
   

Special organisational unit of HAKOM performs tasks of user protection and educates users on their rights.
If you have any questions or suggestions please contact us