Hakom - Croatian Post and Electronic Communications Agency

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e-Agency

• e-Operator
• e-Market
• e-Complaints
• e-Portability
• e-Procurement
• e-Licenses

Cost Estimator

The Holder of Framework Programme

GIS portal

Privacy calculator

Application ''Quiz''

Market survey

Telephone number:

(in the format e.g.: 38519876543)

Unesite gore prikazanu vrijednost

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Users have a choice to select the best service provider in accordance with their needs and habits. Now, the user can simply change the service provider while keeping the current number.

Operators and service providers must enable users to keep their current number regardless of the network they are using.

After porting the number to a different network, the user cannot request another number portability in the period shorter than three months unless specified differently within the subscriber"s contract.

Operators of publicly available telephone services must enable all their users to keep their allocated number when changing networks. Guidance on how to switch operator and keep the number can be found here.

The number portability is prescribed by the Ordinance on number portability.

Users are able to check on-line the status of their request for number portability, also they can learn which network is used by a certain number.

m-Portability, a mobile application 

Available for iOS         Available for ANDROID