Advice

HAKOM as a national regulatory agency also promotes interests of users of services by ensuring high level of protection of users in particulary by:

access to universal service for all users
simple and accessible dispute resolution procedure between users and operators
protection of personal data and privacy
promotion of provision of transparent and clear information concerning the prices and conditions of use of services
addressing the needs of specific social groups
ways to control costs
unsolicited electronic communications

Special organisational unit of HAKOM performs tasks of user protection and educates users on their rights.
If you have any questions or suggestions please contact us