Ways to control costs
Operators must provide you with the following:
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a calculator for an easy selection of tariff packages that suit most the individual consumer, in taking into consideration consumer habits
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information on current spending on operator’s special consumer service numbers (call, text messages, operator’s website)
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selection of additional services offered together with tariff packages (e.g. special offers for certain calls and services, special tariffs in roaming) – at consumer’s request
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printout of dialled numbers and other traffic data with the monthly bill, in written or electronic form – at consumer’s request
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possibility of activation of notification service on transferred numbers to other mobile networks – at consumer’s request
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ban of calls towards certain numbers or groups of numbers (e.g. international calls, calls towards numbers with increased tariffs) – at consumer’s request
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monthly spending limit by which consumers, after submitting a request to the operator, can activate the ban of outgoing calls within the monthly/calculation period after their spending reaches a cash limit agreed in advance.
