Hakom - Croatian Post and Electronic Communications Agency

ZAGREB, 16 March 2016 – The Croatian Regulatory Authority for Network Industries (HAKOM) published a public invitation for the allocation of the 116 000 number for the service of the Hotline for missing children. Anyone responsible for a missing child may use the 116 000 number for the service of a Hotline for missing children to report a missing child, to get assistance and support and help during the investigation.The Hotline will forward the report to the police. The Hotline for missing children is a service that is always available (i.e. 24 hours a day, 7 days a week in the entire country).

The allocated number is part of the 116 numbering range intended for services of social value, that is, for services with special social sensitivity (Harmonized European Short Code).
This numbering range is part of the European regulation aimed at achieving the purpose of “same number – same service” in the entire European Union, that is, the accessibility of services of social value by dialing the same, easily recognizable numbers in the entire EU. For that purpose, five numbers in the 116 XXX format were reserved for individual services of social value.
 

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.