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HAKOM started distributing the brochure on rights and obligations of rail passengers
PRESS RELEASEThe brochure contains key information that must be known by a passenger who chooses to travel by train. A special emphasis was placed on support to disabled persons and to persons with reduced mobility. It also contains a description of the complaints procedure and HAKOM’s role in the protection of the rights of passengers.
ZAGREB, 10 June 2016 – The Croatian Regulatory Authority for Network Industries (HAKOM) which is competent, among other things, for regulation of the rail services market, and for the protection of passengers and users of rail traffic services, published a brochure on rights and obligations of passengers in rail traffic.
The brochure contains key information that must be known by a passenger who chooses to travel by train. It was particularly stressed that a passenger, by purchasing a train ticket, concludes a transportation contract and thus accepts the terms and conditions of the transport contract, that were published on the HŽ’s website on passenger transport(http://www.hzpp.hr/prijevozneispraveu?m=568&mp=479) and available at request at ticket counters.
A special emphasis was placed on support to disabled persons and to persons with reduced mobility. It also contains a description of the complaints procedure (when, how and to whom to complain) and HAKOM’s role in the protection of the rights of passengers.
The brochures are available at ticket counters of the majority of train stations, in trains, on websites of HAKOM, HŽ Passenger Transport (http://www.hzpp.hr/propisi) and Consumer Association (www.potrosac.hr). The brochure is also available at the link
UserDocsImages/2016/%C5%BDeljeznica/Bro%C5%A1ura-prava%20i%20obveze%20putnika.pdf
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
