Hakom - Croatian Post and Electronic Communications Agency

ZAGREB, 2 March 2016 – On the occasion of the World Consumer Rights Day, the Ministry of the Economy and European Consumer Centres Network (ECC-Net) organized this Wednesday in Zagreb, in cooperation with the Croatian Chamber of the Economy (HGK) and the Croatian Chamber of Trades and Crafts (HOK) a conference entitled “New Trends in Consumer Dispute Resolution”. The conference is aimed at informing and educating traders and consumers about alternative dispute resolution methods. The conference included various presentations, including two panel discussions on the topic of “Implementation of legislation on alternative consumer dispute resolution” and “Alternative consumer dispute resolution in practice”. There will also be held a round table on the topic of “Future of consumer movement in the Republic of Croatia.”

Since the Croatian Regulatory Authority for Network Industries (HAKOM) is not only in charge of market regulation but also solves disputes between users and providers of electronic communications, postal and rail services, its experiences were presented during panel discussion on alternative consumer dispute resolution by an expert, Ms. Marina Ljubić Karanović.

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.