Hakom - Croatian Post and Electronic Communications Agency
e-Agency
Users:
Cost Estimator
The Holder of Framework Programme
GIS portal
Privacy calculator
Application ''Quiz''
Market survey
HAKOM: Price increases – termination of subscription contract at no cost for subscribers!
PRESS RELEASEHAKOM published an expert opinion stating that, in case of price increase or introduction of additional fees, mobile subscribers will be able to terminate their contracts without being charged early termination fees.
ZAGREB, 27 May 2014 – Following the announcements made by operators concerning upcoming increases in prices of services in mobile communications networks due to the increase of fees that will have to be paid by operators for use of the radio frequency spectrum, HAKOM adopted an expert opinion laying down operators’ obligations and users’ rights in case of changes in prices for services.
It is stated in the expert opinion that any change in prices of services represents an amendment of subscription contracts between operators and existing users which means that operators will have to notify all users of the envisaged amendments in writing or electronically. Furthermore, subscribers will also have to be informed of their right to terminate the contract. HAKOM stated in its expert opinion that users were entitled to terminate their subscription contract within 30 days from the publication of amendments without being charged early termination fees, if the amendments to prices are less favourable for them compared to prices agreed in the subscription contract.
HAKOM’s expert opinion is available at: default.aspx?id=48
# # #
For additional information please contact:
Croatian Post and Electronic Communications Agency (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0)1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website: https://www.hakom.hr
Registration required.
ABOUT HAKOM:
HAKOM (www.hakom.hr) - Croatian Post and Electronic Communications Agency – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
