Hakom - Croatian Post and Electronic Communications Agency

ZAGREB, 11 April 2014 – ROZP – a regional organisation for consumer protection organised today a thematic workshop on information and consumer protection in electronic communications in Karlovac. HAKOM was among the workshop participants. The workshop, under the auspices of the Ministry of Economy, is the first one of a total of two planned workshops for the contribution to raising the “literacy” of consumers-users of electronic communications. The main topics which will be discussed include unfair business practice, unfair provisions in consumer agreements and the protection of electronic communications users.  HAKOM’s experts will introduce the role of HAKOM in the protection of consumers – users of electronic communication services, as well as the obligations of operators and the rights of end users.
 

 

HAKOM (www.hakom.hr) - Croatian Post and Electronic Communications Agency – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.