Hakom - Croatian Post and Electronic Communications Agency

ZAGREB, 9 April 2014 – The aim of the two-day visit of representatives of the National Authority for Management and Regulation in Communications of Romania (ANCOM) to HAKOM is the exchange of experiences in the area of consumer protection and learning about HAKOM’s work.
 
Over the next two days, HAKOM experts will exchange experiences with their Romanian colleagues in the area of protection of users of electronic communications, in particular from the perspective of statutory regulations and best practices. The main topics include: transparency issues related to special rate tariff, broadband access quality measurement, setting money limits on monthly invoices, settlement of disputes between the consumer and the operator and out-of-court dispute resolution.
 

 

HAKOM (www.hakom.hr) - Croatian Post and Electronic Communications Agency – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
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