Hakom - Croatian Post and Electronic Communications Agency

ZAGREB, June 13, 2018 - The postal services market in the Republic of Croatia recorded the revenue growth even in the first quarter of 2018. The trend has continued although the smaller amount of services has been achieved last three months  of the year   before .  In the first quarter of this year  the revenues have increased by about  2 % compared to the  quarter before and about eight percent over the same period last year. The growth is primarily a result of increased revenue from higher value services, with the number of parcels, including e-commerce, increased by 11 percent in the year. This trend is expected to continue in the future as well and according to the results from over the last couple of years where the total revenue growth has been marked despite the decline in the number of services provided. Thus, in 2017, fewer postal services were realized than in 2016, but revenues grew by 2.4 percent because they were offset by higher value services.

During the first quarter of 2018, a new provider of postal services appeared on the market. A total of 23 providers provided their services at the end of the quarter. The dominant provider is HP-Hrvatska pošta d.d. reaching  85% market share.

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.