Hakom - Croatian Post and Electronic Communications Agency
e-Agency
Users:
Cost Estimator
The Holder of Framework Programme
GIS portal
Privacy calculator
Application ''Quiz''
Market survey
HAKOM's Experts in Nedelišće held a workshop on "Protection of Electronic Communications Users"
NEWSDuring the interesting and interactive discussions, participants were introduced to the rights and obligations of users and operators of electronic communications services related to the conclusion and termination of subscription agreements and the possibilities of controlling consumption and protection against unwanted billings.
ZAGREB, April 25, 2018 – Following the invitation of the organizer the Consumer Protection Association of Međimurje County, “Međimurski potrošač” and under the auspices of Municipality of Nedelišće, advising consumers was held within the workshop “Protection of Electronic Communications Users". The workshop was attended by the representatives of consumer protection associations and other interested parties and the lecturers were held by the experts of the Croatian Regulatory Authority for Network Industries (HAKOM), dealing with the protection of users of electronic communications services. HAKOM’s experts Marina Ljubić Karanović and Andro Marčev introduced the rights and obligations of users and operators of electronic communication services in reference to the conclusion and termination of subscription agreements and the possibilities of control of consumption and protection against unwanted billings.
# # #
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
# # #
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
