Hakom - Croatian Post and Electronic Communications Agency

The new Act on the Regulation of Rail Services Market and the protection of the passenger rights in rail transport will simplify the procedure for the protection of passenger rights.

ZAGREB, October 16, 2017 – At its 5th Session, the Croatian Parliament adopted the Final Draft of the Act on Regulation of the Rail Service Market with 104 votes in favour and 12 abstentions. The new Act on the Regulation of Rail Services Market and protection of passenger rights in rail transport will simplify the procedure for the protection of the rights of passengers and strengthen the role of inspectors in the protection of passenger rights in rail transport. A passenger will no longer have to submit a complaint to the Consumers Complaints Committee at Rail Carrier and HAKOM at the same time, but he will be offered possibility to contact HAKOM upon completion of the procedure before the Commission.
 

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.