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HAKOM’s Experts Held a Lecture on Consumer Protection in the Electronic Communications Sector in Mursko Središće
NEWSHAKOM systematically carries out educating and informing the end users about their rights within the scope of its regular activities.
ZAGREB, September 22, 2017 – Following the invitation of the organizer the Consumer Protection Association "Midwestern Consumer" and the City of Mursko Središće, the experts at the Croatian Regulatory Authority for Network Industries (HAKOM) Marina Ljubić Karanović. and Andro Marčev held a lecture on consumer protection in Mursko Središće.
During interesting and interactive discussions the participants were informed about both consumers’ and operators’ rights and obligations in the field of the electronic communications services, especially those related to the conclusion and termination of subscription contracts and the possibility of controlling consumption and protection of the unwanted billing.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
