Hakom - Croatian Post and Electronic Communications Agency
e-Agency
Users:
Cost Estimator
The Holder of Framework Programme
GIS portal
Privacy calculator
Application ''Quiz''
Market survey
HAKOM at the Meeting of the ERGP Working Group
NEWSThe meeting’s main topic referred to the quality of services, consumer protection and the situation on the EU postal services market as well as draft documents within the scope of this group.
ZAGREB, 19 September 2017 – Following the invitation of Regulatory Agency for Electronic Communications and Postal Services, RATEL, Belgrade hosted two-day meeting of the Working Group "End User Satisfaction and Monitoring of Market Outcomes", operating within the framework of European Regulators Group for Postal Services (ERGP).
The discussion topic dealt with the draft documentation within the working group such as the two reports; Report on the quality of service, consumer protection and complaint handling–and the Report on indicators for monitoring the European postal market. These reports present the current state of affairs, analyses and trends on national postal services markets, but also on the overall European postal service market. In this manner, the effects of liberalization of the postal services market is monitored through appropriate indicators and comparison with other countries and their development over time. The reports are based on data collected from all regulatory bodies from the EU Member States and candidate countries. The purpose of the meeting is to prepare reports for the plenary session of the ERGP, scheduled for November 2017.
The participants were the representatives of regulatory bodies from the EU Member States and candidates for the EU membership, experts in the field of postal services. HAKOM’s experts Ana Šubat Perković and Stjepan Paler actively participated at the meeting.
# # #
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
The discussion topic dealt with the draft documentation within the working group such as the two reports; Report on the quality of service, consumer protection and complaint handling–and the Report on indicators for monitoring the European postal market. These reports present the current state of affairs, analyses and trends on national postal services markets, but also on the overall European postal service market. In this manner, the effects of liberalization of the postal services market is monitored through appropriate indicators and comparison with other countries and their development over time. The reports are based on data collected from all regulatory bodies from the EU Member States and candidate countries. The purpose of the meeting is to prepare reports for the plenary session of the ERGP, scheduled for November 2017.
The participants were the representatives of regulatory bodies from the EU Member States and candidates for the EU membership, experts in the field of postal services. HAKOM’s experts Ana Šubat Perković and Stjepan Paler actively participated at the meeting.
# # #
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
