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HAKOM Inserted Leaflet comprising information for the End-Users of Public Electronic Communications Services in Daily Newspapers
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The Croatian Regulatory Authority for Network Industries (HAKOM) inserted information leaflet in order to inform and educate the end- users of public electronic communications services. The objective is that the end-users should be acquainted with rights and obligations of operators, especially in the conclusion and termination of the subscriber’s contracts, control spending and protection of the unwanted billings.
ZAGREB, 23 December 2016 - The Croatian Regulatory Authority for Network Industries (HAKOM) inserted information leaflet in order to inform and educate the end-users of public electronic communications services. The objective is that the end-users should be acquainted with rights and obligations of operators, especially in the conclusion and termination of the subscriber’s contracts, control spending and protection of the unwanted billings.
HAKOM's information leaflet was distributed by top 3 different daily newspapers by circulation, in order to be available to as many users as possible all over the Croatia.
Within the regulation of the entire electronic communications market HAKOM responds to customer complaints regarding the provision of public electronic communications services including the complaints of the customers on the amounts of the provided services, the complaints on the quality of services as well as the complaints regarding the violations of the provisions from the subscriber’s contract pursuant to the Electronic Communications Act.
The leaflet is available in the electronic form as a PDF document via the following link http://www.hakom.hr/default.aspx?id=1504
The Croatian Regulatory Authority for Network Industries (HAKOM) inserted information leaflet in order to inform and educate the end- users of public electronic communications services. The objective is that the end-users should be acquainted with rights and obligations of operators, especially in the conclusion and termination of the subscriber’s contracts, control spending and protection of the unwanted billings.
ZAGREB, 23 December 2016 - The Croatian Regulatory Authority for Network Industries (HAKOM) inserted information leaflet in order to inform and educate the end-users of public electronic communications services. The objective is that the end-users should be acquainted with rights and obligations of operators, especially in the conclusion and termination of the subscriber’s contracts, control spending and protection of the unwanted billings.
HAKOM's information leaflet was distributed by top 3 different daily newspapers by circulation, in order to be available to as many users as possible all over the Croatia.
Within the regulation of the entire electronic communications market HAKOM responds to customer complaints regarding the provision of public electronic communications services including the complaints of the customers on the amounts of the provided services, the complaints on the quality of services as well as the complaints regarding the violations of the provisions from the subscriber’s contract pursuant to the Electronic Communications Act.
The leaflet is available in the electronic form as a PDF document via the following link http://www.hakom.hr/default.aspx?id=1504
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
