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HAKOM's Experts at the Public Forum „Telecommunications and Consumers“
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The Public Forum was held in the municipality of Gornji Mihaljevec and HAKOM’s experts informed the participants about rights and obligations of the end-users as well as the operators’ obligations of electronic communications services.
ZAGREB, 25 November 2016 – In the municipality of Gornji Mihaljevec, the Public Forum was held on the topic “Telecommunications and Consumers”. The role of the Croatian Regulatory Authority for Network Industries (HAKOM), as a regulatory body responsible for the electronic communications market, was represented by HAKOM’s experts Marina Ljubić Karanović and Andro Marčev.
HAKOM's experts informed the participants about the users' rights and obligations of operators of the electronic communications services, such as those regarding the conclusion and termination of subscribers’ contracts, possibilities of controlling consumption, and the protection of the unwanted billings. The emphasis was put on the issues related to the signal coverage and the protection of unwanted billings in border areas.
Within the scope of its regular activities, HAKOM's experts usually hold workshops on the protection of end-users’ rights in the electronic communications. On Thursday, November 24, the workshop was held in the municipality of Selnica.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ZAGREB, 25 November 2016 – In the municipality of Gornji Mihaljevec, the Public Forum was held on the topic “Telecommunications and Consumers”. The role of the Croatian Regulatory Authority for Network Industries (HAKOM), as a regulatory body responsible for the electronic communications market, was represented by HAKOM’s experts Marina Ljubić Karanović and Andro Marčev.
HAKOM's experts informed the participants about the users' rights and obligations of operators of the electronic communications services, such as those regarding the conclusion and termination of subscribers’ contracts, possibilities of controlling consumption, and the protection of the unwanted billings. The emphasis was put on the issues related to the signal coverage and the protection of unwanted billings in border areas.
Within the scope of its regular activities, HAKOM's experts usually hold workshops on the protection of end-users’ rights in the electronic communications. On Thursday, November 24, the workshop was held in the municipality of Selnica.
# # #
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
