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HAKOM gave a lecture for consumers
NEWSA workshop entitled “Advising Consumers” and a lecture on consumer protection were organized in cooperation with a consumer protection association entitled Consumer Centre. HAKOM’s experts informed participants about the rights of users and obligations of operators of electronic communications services.
ZAGREB, 16 June 2016 – A thematic workshop entitled “Advising Consumers” was organized yesterday in Rijeka in cooperation with a consumer protection association, the “Consumer Centre”. The workshop was attended by representatives of consumer protection associations and interested citizens, and HAKOM’s experts gave a lecture on the protection of consumers in electronic communications. HAKOM was represented by consumer protection experts, Marina Ljubić Karanović and. Andro Marčev, who informed the participants during an interesting discussion about the rights of users and obligations of operators electronic communications services, in particular those concerning the conclusion and termination of subscription contracts, the possibility to control spending or protection from unwanted bill amounts. New user rights and new obligations for operators were introduced during the lecture, as well as stricter obligations for operators concerning the conclusion of distance contracts with users, which were recently prescribed by HAKOM and will enter into force on 4 June 2016.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
