Hakom - Croatian Post and Electronic Communications Agency
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Useful Information for the Users of Postal Services Published on HAKOM’s Web Site
NEWSThe official Website of the Croatian Regulatory Authority for Network Industries has been updated with useful advice for the users of postal services in the country and abroad as well as all applicable regulations governing the Croatian and international postal system.
In addition to available detailed instructions regarding the procedure for resolving complaints between users and postal service providers (link: default.aspx?id=2634) the advice for the users regarding the postal services market are available at the following link default.aspx?id=7619.
All applicable regulations regarding the Croatian and international postal system can be found at the following link default.aspx?id=178 and the list of authorized postal service providers with a range of postal services as well as the area of performing these services is available on the link: default.aspx?id=586
Within the scope of its activities HAKOM will constantly continue to encourage and promote the rights of postal services users in order to be better informed and provided with clear information regarding the price and terms of the use of services.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
