Hakom - Croatian Post and Electronic Communications Agency

 NEWS

Ordinance on Single European Emergency Number 112 prescribes the manner and conditions of use of the single European emergency call number 112 and e-call.
 
ZAGREB. December 30, 2015 - After the consultations with the interested public, the Ordinance on Single European Emergency Number 112 was passed and published in the Official Gazette No. 138/15 and shall enter into force on January 1, 2016. The Ordinance was passed by Ministry of the Sea Transport and Infrastructure as the competent authority and the experts from HAKOM participated in document drafting.
 
Ordinance on the Single European Emergency Number 112 regulates the manner and conditions of use of the single European emergency call number 112 and e-call, the technical and other requirements for the operators of public communications networks and publicly available telephone services in fulfilling their obligations towards the central body responsible for receiving the emergency calls in accordance with a special law, furthermore the manner, form and deadline for data delivery of the calls to 112 number, the quality criterion of call services to112 number and e-call and the manner and implementation conditions of the temporary and permanent exclusion from the electronic communications network of subscriber’s or user’s terminal equipment in the case of abuse of calls to112 number.

 
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For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website: 
Registration required.
 

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.