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New consumers’ rights: HAKOM will protect the interests of railway transport users
PRESS RELEASEPassengers’ complaints on rail transport decisions will be resolved by HAKOM’s Committee comprising the professional service representatives and the representatives of the Consumers’ Association
ZAGREB, May 11, 2015 - The protection of passengers and consumers of rail transport is a new segment of consumers’ protection, which in future will be the responsibility of the Croatian Regulatory Authority for Network Industries (HAKOM). Passengers’ complaints on railway transport decisions will be resolved by HAKOM’s Committee comprising the professional service representatives and the representatives of Consumers’ Association.
On Monday, May 11, 2015, HAKOM passed new Ordinance on Functioning of Committee for the Protection of Users’ Rights. The new Ordinance, in addition to the already existing protection of users in electronic communications and postal services, regulates and resolves disputes between consumers and providers of railway transport services pursuant to the Railway Services Market Regulation as well as to the Article 25, paragraph 1 of the Consumers Protection Act.
Based on the collected data, documents and statements, the Committee will determine the facts and circumstances for each particular case and pursuant to the laws and general provisions it will submit the proposals and solutions regarding dispute resolutions to HAKOM. According to the proposal, and the Committee’s opinion, HAKOM will adopt decision on the disputes and complaints in a transparent, objective and non-discriminatory manner, within the period of 60 days allocated to resolve passengers’ complaints.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
On Monday, May 11, 2015, HAKOM passed new Ordinance on Functioning of Committee for the Protection of Users’ Rights. The new Ordinance, in addition to the already existing protection of users in electronic communications and postal services, regulates and resolves disputes between consumers and providers of railway transport services pursuant to the Railway Services Market Regulation as well as to the Article 25, paragraph 1 of the Consumers Protection Act.
Based on the collected data, documents and statements, the Committee will determine the facts and circumstances for each particular case and pursuant to the laws and general provisions it will submit the proposals and solutions regarding dispute resolutions to HAKOM. According to the proposal, and the Committee’s opinion, HAKOM will adopt decision on the disputes and complaints in a transparent, objective and non-discriminatory manner, within the period of 60 days allocated to resolve passengers’ complaints.
# # #
For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
