Hakom - Croatian Post and Electronic Communications Agency

ZAGREB, 31 January 2014 – On 31 January 2014, “Potrošački forum” (Consumer Forum), the Association for Protection and Promotion of Citizens’ Rights, organised a seminar at Osijek County Chamber. The seminar is part of the project “It’s worth knowing” financed by the Ministry of Economy. The presenters are experts in the area of financial and telecommunications services. HAKOM is represented by Ms. Dubravka Buntić, a consumer protection expert, with the presentation entitled “The role of HAKOM in the protection of consumers – users of electronic communications services”.
 

 

HAKOM (www.hakom.hr) - Croatian Post and Electronic Communications Agency – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.