HAKOM initiated the procedure for the allocation of the number 116 111 for Child Helpline

NEWS

HAKOM announced a public call for the allocation of number116 111 for Child Helpline

Zagreb 4 May 2015. – Croatian Regulatory Authority for Network Industries (HAKOM) announced a public call for the allocation of the number 116 111 – Child Helpline. The number 116 111 for Child Helpline service helps children connecting them with the appropriate institutions. It provides an opportunity for children to express their concerns, talk about issues directly affecting them and to contact someone in an emergency situation.

Namely, it refers to the allocation of the number which is a part of 116xxx numbering range ,intended for the services of social value , that is, for the services with specific social sensitivity (harmonized European short code). The above mentioned range is a part of the European legislation aimed to achieve “harmonised numbers for harmonised services ” within the European Union, in other words to make service of social value available through the harmonised and easily recognizable telephone numbers in all EU member states. In that respect 5 numbers in 116xxx code intended for the specific services of social value have been reserved.

For more information about the regulation on 116 numbers please check the following link: http://ec.europa.eu/digital-agenda/en/116-helplines

Due to the expiry date of assigned number 116111, HAKOM has initiated the process of re-allocation of the specified number. Documentation and all additional information can be found on the following link default.aspx?id=1014.

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For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website:
Registration required.

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.