Report on Consumer Disputes in the Electronic Communications before HAKOMNEWS
During 2018, 1497 requests were solved, which was 50 requests more than the year before
The report is available on the following linkZAGREB, May 27, 2019 - The Croatian Regulatory Authority for Network Industries (HAKOM) published the Consumer Disclosure Report in the Electronic Communications before HAKOM on its official website in 2018. The report represents an analysis of solved requests for resolving disputes of the electronic communications users with operators before HAKOM in 2018. The initiation of a dispute under the Electronic Communications Act represents the third stage of solving users’ complaint after the user filed a complaint and complaint (complaint) with the operator. During 2018, the amount of 1497 requests was resolved, which represents the number 50 requests more than a year earlier. # # # For additional information please contact: Croatian Regulatory Authority for Network Industries (HAKOM) Roberta Frangeša Mihanovića 9 10110 Zagreb, Croatia Tel. + 385 (0) 1 700 70 07 Fax + 385 (0)1 700 70 70 Media inquiries can be submitted online using HAKOM’s official website: Registration required. ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation. |
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