HAKOM's Experts Held a Lecture within the 2nd Cycle of Educational Programme Aimed at for Consumer Protection Associations
NEWS
Experts from HAKOM held a lecture on consumer rights for the users of electronic communications and postal services and the rights of passengers in rail transport.
ZAGREB, 20 April 2018 – Following the invitation of the Ministry of the Economy, Entrepreneurship and Crafts within the scope of the 2nd Croatian Cycle of Educational Programme for Consumer Protection Associations of the Republic of Croatia the experts of the Croatian Regulatory Authority for Network Industries (HAKOM) held a lecture on the topic "Consumer Protection of Users of Electronic Communications and Postal Services as well as Passengers Rights in Rail Traffic". Experts from the Ministry of Economy of Entrepreneurship and Crafts, HAKOM and Croatian Energy Regulatory Agencies participated in the professional training and in addition to the rights of users of electronic communications and postal services and the rights of passengers in railway traffic the following topics were presented: the rights of consumers in the use of electricity, gas and heat supplies, on-line trade and cross-border trade, as well as the most frequent inquiries and consumer complaints.
HAKOM’S’s experts Ivo Majerski, Head of Information and Protection Department and Marina Ljubić Karanović, Senior Legal Affairs Expert took part in the meeting.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
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