ZAGREB, January 5, 2018 – As of January 2, 2018, VIPnet d.o.o. has cancelled the programmes from Discovery's portfolio software found in the basic IPTV service package (Discovery, Animal Planet, TLC, Eurosport 1 and 2). Pursuant to Article 41, paragraph 7 of the Electronic Communications Act (OG 73/08, 90/11, 133/12, 80/13, 71/14 and 72/17), if the changes are less favourable in comparison with the general terms of business conditions the end user has right to terminate the subscription contract free of charge. Furthermore, pursuant to the Terms of Usage of VIP TV Services, Vipnet may change the list of content that will be occasionally published on its web site and / or TV user interface on a timely basis. Vipnet can modify Programme Schedule by excluding some programmes from the package or replacing specific programmes with the new ones.The subscriber will be entitled to terminate the contract regardless of the period of mandatory duration of the contract, i.e. without being charged for the fee for earlier termination of the contract, in the event of individual subscriber, the significant change of a particular package of the program distributed to the subscriber.
Taking into account the users’ habits in the IPTV services, each user who considers that the cancellation 5 of a contracted programme has been modified to his or her detriment may file a complaint to Vipnet and request the termination of subscription contract free of charge. In the event of a negative response, users can contact the Croatian Regulatory Authority for Network Industries (HAKOM) which will define whether he is entitled to change the package due to his contractual service and without being charged. Bearing in mind the specificity and market background of this case, HAKOM cannot prejudge the final position that will be taken regarding the request of each individual user.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
