HAKOM's Experts Advised Consumers about their Rights in the Field of Electronic Communications
NEWS
During an interesting and interactive discussion the participants were informed about operators’ and consumers’ rights in the field of electronic communications services regarding the conclusion and termination of subscriber’s contracts, the possibility of controlling consumption and protection of the unwanted billings.
ZAGREB, 1 December 2016 – In cooperation with the Consumer Centre, Croatian Association for Consumer Protection, the workshop on "Advising Consumers” was held in Bakar. The representatives of the Croatian Regulatory Authority for Network Industries (HAKOM) were Marina Ljubić Karanović and Andro Marčev.
During an interesting and interactive discussion the participants were informed about operators’ and consumers’ rights in the field of electronic communications services regarding the conclusion and termination of subscriber’s contracts, the possibility of controlling consumption and protection of the unwanted billings HAKOM’s answered the questions and presented the practical experience and solutions in case of disputes between users and telecommunications operators.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
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