HAKOM organized a public consultation of consumers in Kraljevica
NEWS
The workshop on “Consumer Consultation” and a lecture on consumer protection were organized together with the consumer protection association “Consumer Centre”. HAKOM’s experts spoke about the rights and obligations of operators of electronic communications services.
ZAGREB, 20 October 2016. – A thematic workshop “Consumer Consultation” was held on Wednesday in Kraljevica in cooperation with the consumer protection association “Consumer Centre”. The workshop was attended by representatives of consumer protection associations and other interested citizens, and HAKOM’s experts gave a lecture on consumer protection in electronic communications.
HAKOM was represented by experts for consumer protection, Ms. Marina Ljubić Karanović and Mr. Andro Marčev. During an interesting and interactive discussion, they familiarized the participants with rights and obligations of users and operators of electronic communications services, in particular with those concerning the conclusion and termination of subscription contracts, the possibility for usage control or protection from unwanted bill amounts.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
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