HAKOM: Increasing demand for parcel services

ZAGREB, 5 September 2016 – In the second quarter of 2016, the postal services market in the Republic of Croatia showed a continuation of trend from the previous periods. The most significant growth was recorded in the parcel service segment where the number services increased by 18 percent compared to the first quarter of 2016, that is, by 14 percent compared to the same period of last year. This mostly resulted from the increased share of “express” parcels, that is, services containing an added value, with the increasing share of such parcels resulting from e-commerce. The number of e-commerce parcels increased by 21 percent compared to the previous quarter. At the same time this contributed to the growth in the number of parcels on the total market with parcels currently having slightly more than 5% of the total share of al parcels.
 
Positive developments were also recorded in relation to revenue from the provision of postal services which, regardless of the decrease in the total number of postal services provided, increased by 2% in the second quarter compared to the first quarter of 2016 and by 8% compared to the same period of last year, primarily due to the increased demand for parcel-related services. It is expected that such trends will continue considering positive developments in the economy which influence the demand for postal services but also because of the possibilities offered to postal service providers as a result of increased volume of e-commerce.
 

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.