HAKOM warns the users: Do not respond to Calls from Unknown International Numbers and Report the Attempted Abuse!

PRESS RELEASE

There has been a new attempt to deceit the users who were receiving the calls from +882 13800xxx in the network of one mobile electronic communications operator on Thursday. HAKOM advises the users not to respond to this and similar calls in case they have doubts about the caller’s authenticity.

ZAGREB, April 22, 2016 - On Thursday, April 21, there was a new deceitful attempt, that is, an increased number of international calls has been noticed from the numbers starting with +882 13800xxx to one part of the users in the network of a mobile electronic communications operator It refers to the fraudsters who leave short calls noticed as missed calls and the user’s return call is expected. In cooperation with the Croatian Regulatory Authority for Network Industries (HAKOM) the operator immediately disabled access to those numbers in order to prevent damage and uncontrolled costs caused by calling those numbers back.

HAKOM advises the users not to respond to the suspected calls. In case of receiving such calls from these or similar numbers the users are requested to immediately inform their operator or HAKOM, in order to stop the deceitful attempt and prevent unwanted expenses as soon as possible.
The users’ notifications of deceitful calls can be delivered to HAKOM by e-mail at IZK@hakom.hr

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For additional information please contact:

Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70

Media inquiries can be submitted online using HAKOM’s official website:
Registration required.

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.