HAKOM’s Experts Advised Consumers about their Rights in the Field of Electronic Communications

ZAGREB, December 10, 2015 - Within the project implementation on consumers’ protection, in cooperation with the Consumer Advice Centre, an Association for Consumers Protection, in Croatia - Ms. Marina Ljubić Karanović and Mr. Andro Marčev participated at the workshop which was held in Kraljevica.
 
Within the scope of an interesting and interactive presentation on” Consumers’ and Operators’ Rights in the Field of Electronic Communications Services”, the participants were informed about end-users’ and operators’ rights and obligations in the field of electronic communications service especially those related to the conclusion and termination of subscription contracts and the possibility of controlling consumption and protection of the unwanted billings. HAKOM’s representatives actively participated in the discussion sharing their experience with other participants and presenting the specific dispute resolutions between the end-users and the operators in the electronic telecommunications services.

ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.