ZAGREB, 18 December 2014 – A provision of the Ordinance on universal services in electronic communications pursuant to which Hrvatski Telekom d.d., as the universal service operator, is obliged to provide data transfer speed of at least 1 Mbit/s to natural and legal persons, at prices that have been previously approved by HAKOM, will enter into force on 1 January 2015.
A special retail package with data transfer speed of a minimum of 1 Mbit/s must be provided by HT upon request of any end user in the territory of the Republic of Croatia at a fixed location to whom, at moment of the submission of the request, HT is unable to provide any of the standard offered packages. The above-mentioned package must be provided by Hrvatski Telekom to socially disadvantaged end users as well, regardless of whether it is able to provide any of the standard packages to such uses.
Since the basic data transfer speed up to 31 December 2014 amounts to a minimum of 144 kbit/s, the existing end users of a special universal service retail package MAXnet mini, who have concluded a subscription contract by 31 December 2014, shall continue to be subject to prices and conditions applicable at the moment of signature of the contract, up to the submission of a request for a minimum speed of 1 Mbit/s. Hrvatski Telekom must notify the existing end users in its December 2014 bill of the possibility to subscribe to the minimum access speed of 1 Mbit/s.
Universal services are basic services in electronic communications which must be available to all end users of services at affordable prices in the entire territory of the Republic of Croatia on the basis of a reasonable end user’s request, regardless of their geographical location. The scope of services covered by universal services include access to the public communications network and telephone services at a fixed location (transmission of voice, data and telefax), efficient Internet access, directory of all subscribers, directory inquiry service, public pay phones, special tariff systems adjusted to needs of socially disadvantaged groups and special measures for disabled persons.
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For additional information please contact:
Croatian Regulatory Authority for Network Industries (HAKOM)
Roberta Frangeša Mihanovića 9
10110 Zagreb, Croatia
Tel. + 385 (0) 1 700 70 07
Fax + 385 (0)1 700 70 70
Media inquiries can be submitted online using HAKOM’s official website:
Registration required.
ABOUT HAKOM: HAKOM (www.hakom.hr) - Croatian Regulatory Authority for Network Industries – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.
