HAKOM introduces direct number for postal services users

ZAGREB, 21 March 2014 – To improve efficiency, HAKOM has introduced a new telephone number (01) 7007 055 for inquiries on postal services and the protection of users of postal services. HAKOM’s experts will be available to respond to inquiries at this telephone number every day from 9 a.m. to 11:30 a.m. After regular working hours, questions can also be submitted using the “Ask us” application.

The new number for postal services is an additional direct telephone contact for different areas of HAKOM’s activity.

 

HAKOM (www.hakom.hr) - Croatian Post and Electronic Communications Agency – ensures preconditions for a fair market competition, stable growth and environment for innovations in the electronic communications and postal services market. HAKOM protects users’ interests and the possibility of choice among various communications and postal services at affordable prices, defines sustainable competitive conditions for operators and service providers under fair conditions for return on investment, and provides support to economic growth, public services and the quality of life in the Republic of Croatia by using modern technologies. HAKOM’ strategic goals are: to promote regulation of the electronic communications and postal services market, to support growth of investments and innovations in the electronic communications and postal services market, to provide efficient use of limited resources, to accelerate the growth of broadband products and services, to provide affordable offers of communications and postal services, to provide protection and informing of users, to build an efficient and comprehensive information system, to define and implement efficient processes, and to acquire multi-disciplinary competencies in market regulation.